Frequently Asked Questions

This Agreement was last modified on 1st July 2022

What Is Your Returns Policy?

If you have had a change of heart you must return the item to Icon Plus unused and in its original condition within 07 days for a refund. Each returned product must include all parts, accessories, instructions, packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

How Do I Use A Voucher Code?

If you have a voucher to use, put your chosen items into the basket and go to the checkout. There you can select the option ‘Do you have a voucher’ here you can enter your voucher code and apply the discount to your order.

How Do I Track My Order?

You can track the status of your order by creating an account when you complete the checkout. Each account is created with your email address and a password of your choice.

How Fast Can My Parcel Be Delivered?

Typically, these deliveries arrive within 05 days and can be delivered between 9 am – 8 pm Monday to Friday.

Do We Ship Internationally?

Unfortunately, we currently do not offer international shipping.

FAQ Second Version

What Shipping Methods Are Available?

Worldwide Shipping Options are Available through best & Reliable Shipping Companies around the World.

How Long Will it Take To Get My Package?

For Domestic Shipping 2 Days are required & For International Shipping 6 Days are required If there are No Delays due to Weather or any Unforeseen Situations.

How Much is Delivery?

Depends on the Country /Region Where the Product is being delivered to.

How Do I Track My Order?

Once Order Shipped, you will Receive Tracking Details via Email/WhatsApp.

How Should I to Contact if I Have Any Queries?

We can be contacted on Provided Contact Number via Call, Text, WhatsApp and Email.

Do I Need an Account to Place an Order?

Not Necessary, but we would Appreciate If You Do.

What is the Duration to Return an Item?

Once the Item is Delivered to you, you have 5 Days to Return an Item, Terms & Conditions Apply, Please Refer Returns & Refund Policy for further clarity, step by step procedure & if the product is eligible for a Return.

How Do I Return an Item?

Shipping cost is always incurred by the Buyer if he chooses to return an item to the Seller and the location where the product should be Shipped, whether it be the country of production or the Sellers Warehouse, it will be decided by the Seller, Terms & Conditions Apply, Please Refer Returns & Refund Policy for further clarity, step by step procedure & if a product is eligible for Return.