Shipping policy

ICON PLUS Return Policy

  1. Overview

At Icon Plus, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth as possible.

  1. Eligibility for Returns

We accept returns for the following reasons:

  • Defective or damaged items.
  • Items that do not match the product description.
  • Items that you received in error.
  • Return Period

You have 7 days from the date of delivery to initiate a return. Please make sure to contact our customer service team promptly if you need to return an item.

  1. Return Procedure

To initiate a return, please follow these steps:

  • Contact our customer service team at customer service email iconplus.co@gmail.com or phone number provided on the website to request a return authorization (RA) number.
  • Clearly label and securely package the item(s) you are returning, including all original accessories and documentation.
  • Include the RA number on the package.
  • Ship the package to the address provided by our customer service team.
  1. Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria stated in section 2. If the return is approved, we will process a refund, replacement, or exchange, as per your preference and our policy.

 

  1. Refund Process

For refunds, we will credit the original payment method used for the purchase within a week of receiving the returned item.

Please note that it may take additional time for your financial institution to process the refund.

 

  1. Return Shipping Costs
  • If the return is due to an error on our part (e.g., defective item, wrong item sent), we will cover the return shipping costs.
  • If the return is for any other reason (e.g., changing your mind, ordered the wrong item), you will be responsible for the return shipping costs.
  1. Exceptions
  • Some products may not be eligible for returns due to hygiene or safety reasons.
  • Please check the product description for specific return eligibility.
  1. Contact Information

If you have any questions or need assistance with your return, please contact our customer service team at iconplus.co@gmail.com

  1. Policy Updates

We reserve the right to update our return policy as needed. Any changes will be communicated on our website.